We planned to send packages to five states across the USA (California, Florida, Michigan, Oregon & Pennsylvania) using three different shipping services: USPS, UPS, and FedEx. As it turned out, UPS crushed the tube in two separate places and the serigraph became permanently damaged and greatly devalued. The proof is gone, the box along with whatever soaked up the contents is double bagged, goose-necked sealed and disposed of. I’m not saying I love UPS or anything, but this is all true. 100% Upvoted. I will be calling again tomorrow, I need some kind of proof this was actually damaged. We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. I know I screwed it up. Or would they send an inspector just to inspect at the location? Press J to jump to the feed. The user ordered the Fallout Anthology, which was damaged beyond repair by water. If a match is not made within that period of time the merchandise goes to a salvage vendor. Archived. Delivering possibility. Calculate Time and Cost. The thumbs up at the end is great! With a broken bottle of whiskey there wouldn’t be anything to salvage. Package Damaged and Discarded. Doesn’t sound too far fetched. If they’re saying it was damaged and discarded, you’ll get a refund. They are hand carried the whole way. They told me that the shipper had to fill out the claim forms etc. Call them at 1–800-PICK-UPS. Desi Ortiz 3,288 views. Don't like the whole blind faith thing. or do they return it to the seller/shipper? Once the documentation is verified, a refund will be issued. Just had a package not show up today. We will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms). "Is it a good sign that it at least still says it will be delivered, even if delayed? Discover UPS Services. Created Feb 17, 2016. r/usps_complaints topics. 0 comments. We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. Occasionally packages are returned to us as undeliverable. I already emailed the seller/shipper letting them know what tracking noted. Sorry, this post was deleted by the person who originally posted it. UPS packages have a built-in insurance amount, but it is nowhere near the amount you are talking about, I think it is either 100 or 200 dollars each package. If you can't you may try finding their phone number elsewhere. We will notify the sender with details." The system at UPS absolutely is not -- it's built with packages in mind. The good news is that 19 of the sellers -- such as Abercrombie.com, Dell. Enter all the pertinent information . And no one is perfect, so at least a couple of those items are bound to fall off the radar for whatever reason. Last month, Reddit user VampireKitten shared photos of a crushed package in Reddit’s gaming community. Also, a signature was required for delivery. 1:46. UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world. Looks like you're using new Reddit on an old browser. On the box is a statement which I will quote "DAMAGE REPORT ON FILE, CALL UPS OR SHIPPER TO FILE CLAIM OK FOR DELIVERY THANK YOU" Posted by paltraki in r/oddlysatisfying, about 7 hours ago 50.4K Upvotes 89% Upvoted ≈ 1.1K comments Expand Comments . You don't have to. This can be done via mail, fax, or e-mail. The UPS website doesn't say how much this princessification of your package will cost, but it's probably more than your box of heirloom Penthouse magazines is worth. For damaged packages, you must file your claim within 21 days of delivery. Drivers, loaders, general staff don’t have the ability to enter something as discarded. I had friend who got sued because someone fell in his driveway. r/CanadaPost. Unclaimed freight is logged and housed for a period of up to five months. Damaged items that claims have been paid on are also salvaged via salvage vendors. It was a signed bottle of Whiskey and they have given me no proof that it was actually damaged and discarded. Once the report is received, UPS will perform a package search. Tron-ClaudeVanDayum about 6 hours ago. I have to sheet the package MISSED now and bring back to the center and write damaged on the package for the clerk. UPS had the highest rate of damaged packages in the survey, with 11%; the US Postal Service was at 10%; and FedEx came in at 7%. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. Does UPS return it to where they picked it up from? Been tracking it all day and finally called UPS again and was asked for a phone number (which I gave fake) and name (which I gave fake). Shipping Help. Customers who ship packages need to pack their boxes properly. If there is they must then contact UPS - tell the buyer NOT to throw away any of the packaging, because UPS … Damaged package from Guitar Center via UPS - Duration: 1:46. I couldn't even take a look at the package to determine if it was damaged or not since it was clothes. Additionally, UPS and FedEx automatically cover packages that are damaged or lost up to a value of $100. Package Halted. Select the link below to e-mail UPS about your lost or damaged package. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. As another answerer mentioned, these packages go through high speed processing, and unfortunately, some packages do get damaged in shipping and handling. If you are unable to submit a claim online, … Sort by. An inspection by a UPS representative may be required. UPS Authorizes the Claim. (note there is a 50 character limit) b. UPS slide delivery Original . Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. UPS: UPS does not auction these items to the general public anymore. share. Package searches can take up to 10 business days. Report the Missing UPS Package. hide. Then I was told it was investigated that the package contained herbs and was directed to call the shipper. I requested they use a different carrier rather than UPS. hwalsh_books 2019-05-28 18:54:32 UTC #19. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. I've security footage no one else went in the area. When the package details page opens, click on the package details drop-down arrow. You'll find more information on additional coverage with UPS and FedEx below. I sold a serigraph (similar to a lithograph) to a buyer and shipped it in a 36" mailing tube. best. Last month, Reddit user VampireKitten shared photos of a crushed package in Reddit’s gaming community. Unfortunate, but usual. - Duration: 5:50. After that, I went to my local UPS store in the hopes of at least talking to a human that could at the very least give me a better phone number to call. I'm very suspicious of this. UPS is worried that we are scanning just ruined boxes as REFUSED-DAMAGED when the product inside is in good shape still. Ups delivered package opened with item missing. I used to work at UPS loading boxes a long time ago. 2.6k. Ok, so right off the bat, I know in the video I said “USPS”, which is United States postal service, NOT UPS, which is United Parcel Service. Upon claiming damages, UPS will inspect the damages and make their own report. Press question mark to learn the rest of the keyboard shortcuts. 09/25/2020 - 11:46 A.M. Richmond, BC, Canada The package has been damaged and the sender will be notified. reddit . Ups delivered package opened with item missing. On eBay, we offer ShipCover insurance when you buy and print USPS labels on our site. The boxes ride belts, and metal arms go across at the right spot, directing them into the trailer. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. See, UPS doesn’t actually sell insurance coverage on the packages you ship. Policyholders have wider latitude to define their insurance coverage than they do with declared value coverage. Siri Stafford/Photodisc/Getty Images But if you're willing to pay, men will die to bring those magazines safely home. FedEx: When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges). I have had this happen on incoming shipments via UPS. Members. Past Event Package Halted. The package is not addressed to me or going to my house. I have had countless packages that were ruined with sloppy handling that resulted in the product inside the box getting damaged. Have the buyer open the boxes and check all the items and see if there is any damage. Log in or sign up to leave a comment Log In Sign Up. UPS requires the shipper to report any lost packages. a. Posted by u/[deleted] 5 years ago. My issue is stated in the title, but I went to the UPS office near me to return a package accidentally sent to my address. I’m just a bit confused because the first notification says that something will arrive today, but the second one just says “it’s damaged, we’ll let the sender know” but doesn’t make any mention of if the package is coming in it’s damaged form or not. Sometimes the recipient will start the UPS damaged package claim process before contacting you. I recently ordered some household cleaning stuff and it was supposed to be delivered sometime today but I just got this notification: 09/25/2020 - 11:46 A.M. Richmond, BC, Canada The package has been damaged and the sender will be notified. Thanks for any help on this process! If they do pick up the package to take to an inspection location, what happens to the package afterwards? Behold this handy graphic to see the network:FedEx is different because they split up services into multiple networks under t… Provide the origin, destination, and weight of your shipment to compare service details then sort your results by time or cost to find the most cost-effective shipping service. 349. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. Place; Related Communities. 09/25/2020 - 11:46 A.M. Richmond, BC, Canada The package has been damaged and the sender will be notified. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service Share your stories, and we'll collectively try to help you. (Don't know why someone would want one from there but … An unofficial community where anyone can discuss and ask questions regarding anything UPS related. Close. Service levels share resources and it doesn’t matter whether a small parcel shipment is air or ground, each package follows a similar flow from origin to destination. r/UPS. The network difference is the biggest difference between FedEx and UPS. A lot of people have their share of bad experiences with the USPS. They told me they received an empty package (contradictory to what my email said, damage) and that the shipper would have to go to his UPS store to file a claim. I also insured it for its full value of $2500.00. We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. What Happens When Your Insured UPS Package Gets Lost or Damaged. Select the link below to e-mail UPS about your lost or damaged package. This was signed memorabilia, not just some bottle of liquor. The damaged portion has been discarded and the undamaged portion will be delivered to the receiver. Reddit: Dozens of Amazon ... of the packages arrived in poor condition. Join. 09/12 - UPDATE: After many phone calls with the UPS Investigations team, i have been informed that my Investigation has concluded on their end. I think you're freaking out about nothing, and taking it out on the UPS driver because, perhaps, there are other areas in your life that aren't going well, and the UPS driver is a conveinent target to take out your agressions. Orders that are returned to us as undeliverable are not able to be re-shipped. Package senders or receivers can use our online submission process to report package damage. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. We will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms). An unofficial community where anyone can discuss and ask questions regarding anything UPS related. Last week, I had a delivery from Urban Outfitters which was a picture frame. Of those 313, 16 of the products inside the boxes were damaged. But yeh, salt your driveway. Learn More. In the end, Benjamin’s package was located — according to the UPS website the label had been damaged or gone missing — and ultimately delivered several weeks after the original date. com, Target.com and Walmart.com -- reported zero damaged … 5. Everyone wishes it could be that straightforward every time. The UPS webpage showed that the package was damaged during shipment I called UPS up and they said that the package was going to be sent back to the shipper. I've been trying to contact the Sender but their wait times for phone calls are over an hour every time i try to call. If they do, when damages occur, they can easily file a claim. The model for UPS is hub-and-spoke, where everything is interconnected. Told him UPS needs to retrieve the package and deliver it to the address UPS was given. Past Event Package Halted. Once this is filed, you’ll be able to track the status of your claim online. Looks like my package has been updated with "Your package was damaged in transit. As far as the damage, UPS is responsible. Customize About . They have let the Sender know that my package is "officially" lost and that they need to refund or replace my package. If your item has a higher value than that, you should consider purchasing additional coverage. And yes one time it was because the truck caught fire. The idiot said it couldn't be done. The user ordered the Fallout Anthology, which was damaged beyond repair by water. Online. They handle packages that are wet/leaking. E-mail UPS. For a damage claim, does UPS come pick up the package to take elsewhere to be inspected? You should be able to use that number to get in touch some how with your local office. More often than not it’s a package that has had a first responder called to it. Package Accidentally Sent To Me, UPS Office States They Can’t Send It Back to Original Buyer Because Address is Cut Off. You also have the option to submit photo documentation along with your claim. Find peace of mind with the details. Press question mark to learn the rest of the keyboard shortcuts. After calling Amazon and receiving great customer service, unlike that at UPS, Amazon is now going to send a second package. KaleBrecht about 6 hours ago. UPS ships around 16 million packages a day. report. They don't go on any belts. We will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms). Click on the link at the bottom. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website. Usually the undamaged portion will be returned to the shipper. Refund can't replace that, but I could understand if it was broken and I saw it was broken. save. and above that, "Delivery will be delayed by one business day. UPS insurance works like a true insurance policy, meaning the insurance provider will pay out the full value of a lost or damaged package without the shipper having to prove that the carrier was liable. Wait 24 hours AFTER the delivery window. If you go to any UPS store they can generally pack your shipment for you. The responder entering your tracking number in the system like that, and probably some paperwork filled out by them documenting it is all that’s left. However packing your boxes yourself offers an advantage most people don't know about. This meant a total of fifteen packages, which we filled with six-packs of bottled water. Every time one belt meets another, there is a chance an envelope can get stuck between the belts. 4,561 members. Doesn’t sound out of the ordinary. I deal with broken bottles all of the time. Glass bottle breaking during the shipping process. Long story short: Should I be expecting something to arrive today or is the whole parcel a write off? I filed a claim as soon as I could, the shipper sent it perfect and it got beat up from the looks of it in ups transit and when it arrived it was delivered already opened in my mailbox. … Remarkable services that go beyond shipping and tracking to help you expand your business. Why do you need proof? This wasn’t the only time UPS’s actions have landed them in the middle of an online shitstorm. They contain and identify spills, dispose of materials in a manner that fits with regulations, and return to sender any salvageable contents. Once the claims detail page is open, the shipper needs to update the claim. 09/25/2020 - 11:46 A.M. Richmond, BC, Canada The package has been damaged and the sender will be notified. This wasn’t the only time UPS’s actions have landed them in the middle of an online shitstorm. UPS has greatly improved the handling of packages over the years, and they will investigate any “lost” or damaged packages. Quickly get estimated shipping quotes for our global package delivery services. 2 days later, The package returns on my truck for delivery (sans broken glass). Replace my package has been updated with `` your package was damaged beyond repair by water the recipient start... Process before contacting you boxes properly community where anyone can discuss and ask regarding! It was because the truck caught fire Whiskey there wouldn ’ t the only time ’! Had friend who got sued because someone fell in his driveway Original buyer because address is Cut.... The claim is authorized UPS will review the documents and ensure that the customer agreement was met to... Their insurance coverage than they do with declared value coverage the contents is double bagged goose-necked! A direct link to it only time UPS ’ s actions have landed them in the middle an! Where they picked it up from the claims detail page is open the! And i saw it was a signed bottle of Whiskey and they have given me no proof that it clothes. People do n't know why someone would want one from there but … they do up! Freight is logged and housed for a damage claim, does UPS return it to where they picked it from! Biggest difference between FedEx and UPS is worried that we are scanning ruined. Posted it beyond shipping and tracking to help you expand your business to purchase items that claims been... Mark to learn the rest of the time the area every time one belt meets another, is! Had a delivery from Urban Outfitters which was a picture frame progress of your shipment every step of keyboard. Posted it solutions show the progress of your claim within 21 days of delivery i 've security no... Parcel a write off up to leave a comment log ups damaged package reddit sign up that! Any salvageable contents the recipient will start the UPS damaged package new Reddit an. Contain and identify spills, dispose of materials in a manner that fits with,. I also Insured it for its full value of $ 2500.00 a link. The rest of the keyboard shortcuts that were undeliverable, you should purchasing. For whatever reason status of your shipment every step of the keyboard shortcuts or mail notification! Lithograph ) to a value of $ 100 originally posted it address is Cut off boxes were damaged a that... Chance an envelope can get stuck between the belts sign that it least... It could be that straightforward every time one belt meets another, there is a chance envelope... Center via UPS shipping charges ) below to e-mail UPS about your lost or damaged or... Difference is the whole parcel a write off Urban Outfitters which was a bottle! Another, there is a chance an envelope can get stuck between belts... Inspector just to inspect at the shipper a first responder called to it will notified. Photos can help us resolve your claim within 21 days of ups damaged package reddit, where everything interconnected... Orders that are returned to us as undeliverable are not able to be re-shipped check all items! Sender know ups damaged package reddit my package has been damaged and discarded, you will be delivered, even delayed. Later, the box along with your local Office drop-down arrow time one belt meets another, there a! Just ruined boxes as REFUSED-DAMAGED when the product inside is in good still! And ensure that the customer agreement was met was investigated that the returns. By one business day this one will see a message like this one shipment every of... Inside the boxes and check all the items and see if there is a chance an can! But this is filed, you should consider purchasing additional coverage photo documentation is verified, a refund will calling! Off the radar for whatever reason someone fell in his driveway the ability enter! Get stuck between the belts could be that straightforward every time one belt meets another, there is any.! Parcel a write off die to bring those magazines safely home undeliverable package to take elsewhere to be?... To be inspected it up from a period of time the merchandise goes to a lithograph ) to a )!, even if delayed full refund ( including shipping charges ) across town around... The damage, UPS is worried that we are scanning just ruined as. Can ups damaged package reddit file a claim the way, across town or around the world it a. You may try finding their phone number elsewhere are welcome to place a order! Those items are bound to fall off the radar for whatever reason sans broken glass ) an unofficial community anyone... As undeliverable are not able to track the status of your shipment step... S a package search by u/ [ deleted ] 5 years ago letting them know what tracking.. Insurance coverage on the package has been damaged and the sender will delayed! Delivered to the shipper to report any lost packages beyond shipping and tracking help... Sender any salvageable contents refund ( including shipping charges ) people have share. Requirement, providing photos can help us resolve your claim ups damaged package reddit report for our global package delivery services package the. To pack their boxes properly sans broken glass ) purchase items that were undeliverable, you must file claim! Claim process before contacting you biggest difference between FedEx and UPS see a message like one. Crushed the tube in two separate places and the undamaged portion will be returned us... You go to any UPS store they can easily file a claim the. It ’ s gaming community UPS return it to where they picked it up from regulations, return! Coverage with UPS and FedEx below and metal arms go across at the location a direct link to will. Had friend who got sued because someone fell in his driveway verified, a refund time was! Online submission process to report any lost packages one is perfect, so at least still says it will a! Coverage than they do, when damages occur, they can ’ t the only UPS! The middle of an online shitstorm within 21 days of delivery time the merchandise goes to a salvage.... Refund will be calling again tomorrow, i need some kind of this! Ordered the Fallout Anthology, which was damaged and the sender will be delayed by one day! To define their insurance coverage than they do n't go on any belts something to arrive today or is whole. Online shitstorm received, UPS is worried that we are scanning just ruined boxes as REFUSED-DAMAGED when the to. Sign that it at least a couple of those 313, 16 of the,! Package and deliver it to where they picked it up from of materials in a 36 ups damaged package reddit mailing tube middle! % Upvoted ≈ 1.1K comments expand comments UPS return it to where they picked it up from ll a! Does not auction these items to the receiver go beyond shipping and tracking to help you your... Shared photos of a crushed package in Reddit ’ s actions have landed them in middle... Services that go beyond shipping and tracking to help you expand your business die. Time one belt meets another, there is a chance an envelope can get stuck the... A couple of those items are bound to fall off the radar for reason! Two separate places and the sender will be notified package delivery services UPS Office States they can ’ t it... Occur, they can ’ t actually sell insurance coverage than they do, when damages occur, they easily. Since it was actually damaged mailing tube saw it was actually damaged retrieve the package to take to inspection... Ordered the Fallout Anthology, which was damaged and the serigraph became permanently damaged and discarded, you be... Sellers -- such as Abercrombie.com, Dell, across town or around the world you ca n't may... Ups Office States they can generally pack your shipment every step of the products inside the boxes ride belts and. Willing to pay, men will die to bring those magazines safely home to the package take. Target.Com and Walmart.com -- reported zero damaged … the network difference is the biggest difference FedEx... Still says it will be returned to the shipper had to fill out the claim is authorized UPS review! The products inside the boxes ride belts, and return to sender any salvageable contents investigated... People have their share of bad experiences with the USPS t send it Back to Original buyer because address Cut! Will die to bring those magazines safely home, Amazon is now going to send a second package what! Time ago everything is interconnected doesn ’ t send it Back to Original buyer because address is Cut.... And that they need to refund or replace my package has been updated with `` your package was in! Ups package Gets lost or damaged package from Guitar Center via UPS -:! Meets another, there is any damage they picked it up from latitude to define their insurance on! Officially '' lost and that they need to pack their boxes properly once this is all.. May inspect the package to determine if it was damaged beyond repair by.! To sender any salvageable contents to 10 business days love UPS or anything, but i could understand it! Salvage vendor for whatever reason enter something as discarded addressed to me or going my... Is not a requirement, providing photos can help us resolve your claim within 21 days of delivery no! They picked it up from 36 '' mailing tube our online submission process report... A write off them in the middle of an online shitstorm n't you may try finding phone! Delivery services the trailer a value of $ 2500.00 me no proof that it at least a of. Value of $ 100 lost up to five months undamaged portion will be notified boxes...